Terms & Conditions

1. AGREEMENT

By continuing to use this website (www.kitking.co.uk), requesting a quote and/or placing an order for goods and/or services through the website www.kitking.co.uk or directly with KITKING Limited (the Company) via email sales@kitking.co.uk and/or telephone 0116 262 7332 or other method, you (the Customer or you) agree to be bound by the terms and conditions (as updated by us from time to time) set out below. Please read them carefully and in full. If you are not sure about anything please contact us on 0116 262 7332. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us.

 2. COMPANY DETAILS

KITKING Limited is a wholesale supplier of teamwear to businesses, football clubs, sports clubs, local authorities, universities, HM Forces, schools and colleges. It is a company registered in England and Wales under number 06770230 whose registered office and trading address is Unit 1 & 2 Weldon Road, Loughborough, LE11 5RA with email address sales@kitking.co.uk; telephone number 0116 262 7332; (the Supplier or us or we).

3. DEFINITIONS AND INTERPRETATION

4. BASIS OF SALE

The Company accepts all orders on the basis that you are a business customer. If you do not provide a company name it will be deemed that you are a sole trader and therefore any contract for sale between the Company and you is governed solely by these Terms and Conditions. As such the Company is exempt from any liability under the Consumer Contract Regulations as this does not govern business to business transactions. These terms and conditions do not affect any statutory rights that may be applicable to business transactions. We reserve the right to not accept orders.

4A. CANCELLATION POLICY

There is no automatic right to the cancellation of orders. KitKing Limited as the wholesale supplier reserves the right to cancel an order at any time. 

Under no circumstances can orders for personalised goods be cancelled.

 5. GOODS

All Goods which appear on the website are subject to availability. The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. We cannot reserve Goods. Where we cannot provide the Goods ordered we will offer a like for like replacement in the first instance. Please note that Goods we do not hold in stock may be subject to a re-stocking fee. For full details on re-stocking fees see paragraph 12.1.

5.1. Images

Images of the Goods are for illustrative purposes only, as a result the Goods supplied may vary slightly from those images. 

5.2. Colours

Please be aware that whilst we have made every effort to accurately display product colours on the website, the colours you see will depend on your monitor and colour settings. We cannot therefore guarantee that the colour displayed on your monitor colour will match the colour of the product on delivery

5.3. Sizing

All sizes and measurements are provided by the brands and therefore differ from brand to brand. Please refer to the individual brand size guides for clarification.

5.4. Sizing Samples

We offer Sizing Samples so your team can try on kit for size and fit. It is strongly advised that you purchase Sizing Samples to ensure the correct size and fit for your players before placing a bulk order. Once returned the cost of the Sizing Samples including the cost of return postage and the original postage charge will be deducted from your order. Where no order is placed we will refund the cost of the Sizing Samples only, the cost of return postage and the original postage charge are both non-refundable.

6. DETAILS, DESCRIPTIONS & PRICING

We take all reasonable care to ensure all details, descriptions and prices are correct at the time they are entered into our system. We reserve the right to refuse orders where information published is incorrect, including prices.

7. PRICING & TAX 

All prices shown are in UK Pounds Sterling. Where VAT is applicable then it will be included in the price you see. 

8. PERSONALISATION & MADE TO ORDER

Where products can be personalised you will be able to specify the placement of logos within our personalisation tool which can be found on every eligible product page. Where an order for personalisation is placed via telephone and/or email it is your responsibility to provide the correct information. 

8.1. Customer requirement to review and sign the personalisation Technical Pack

Once you have paid for  your order requiring personalisation you can expect to receive an email from our Personalisation Team within 48 hours. This email will come from the “KitKing Personalisation Team at HelloSign”. The email will contain a document outlining your order for personalisation called a Technical Pack. It is very important that you review the Technical Pack carefully, sign and return it via email, alternatively raise any queries and changes as we do not take any responsibility for errors that have not been highlighted for change.  You must return the signed Technical Pack or raise queries/changes within 48 hours. Failure to do so may result in your order losing its place in our personalisation queue. Please also check your junk folder for this email. 

Embroidery personalisation: We carry 100's of threads and our embroidery team will match the thread for embroidery as closely as possible to the colours displayed on the Technical Pack you have reviewed and signed. It is your responsibility to raise any concerns about colour before signing the Technical Pack. We do offer a Pantone colour match service although this carries an additional charge of £25 per colour.

8.2. Artwork Fee

If you require our team to create the artwork files [Jpeg and/or PDF] for your kit personalisation in order that they can be digitised for embroidery and/or print there is an additional charge of £25 for this service and £25 to create the correct high resolution file type for our use. You will then receive an email where you will need to provide information so that we can create the logo for you. You will be required to approve the artwork before final files are created. Once approved you will be sent a Jpeg and PDF version of the artwork. KITKING Limited will also hold a copy of the original files for the purpose of digitisation and future orders.

We accept the following files types:
Bitmap files (must have a minimum resolution of 300 dpi): .jpg, .png
Vector files: .pdf, .ai, .eps, .svg

For more information on file types please see our Artwork FAQS

8.3. Digitisation fee

There is a £25 setup fee for new badges to be digitised. This is a one-off cost for new badges. It is the customers responsibility to check the artwork that has been digitised when they receive the Technical Pack showing their order for personalisation [see paragraph 8.1].

If we have embroidered your badge before there is no cost for digitisation.

All digitised files remain the property of KITKING Limited. If you wanted to purchase the dst. file a charge of £50 will apply.

8.4. Cancellations, refunds & exchanges for personalised & made to order products

Under no circumstances can personalised or made to order products be cancelled, refunded or exchanged. Personalised or made to order products includes, but is not limited to, garments, accessories and equipment which have been modified by the addition of print, embroidery, patches, club logos, club colours, sponsors, names, numbers, tailoring, sublimation or other modifications.

8.4.1 CLUB SHOPS

Club Shop products are personalised items that are made to order. This includes but is not limited to the addition of club badges, sponsor logos, names, numbers, initials or other personalisation to products listed as agreed with the club.  As a result items ordered through a Club Shop cannot be cancelled, exchanged or refunded. The customer is responsible for checking product details including size guides before ordering. 

9. QUOTES 

All quotes are valid for 14 days. Once you have decided to accept a quote you can complete your order online or contact our sales office on sales@kitking.co.uk or by telephone on 0116 262 7332. We reserve the right to amend quotes where information stated is incorrect, including prices. Unless otherwise agreed in writing all orders relating to a quote must be paid in full at the time of placing the order.

10. DISPATCH & DELIVERY TIMES

10.1. Dispatch Times

The dispatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – November) these timelines may increase. We will endeavor to keep you informed of anticipated dispatch dates if where delays do occur.

10.1.1. Standard Orders (without personalisation)

For orders that do not require personalisation and where they are in stock they will be prepared for dispatch from our warehouse within 1-2 working days. For products that are not stocked and do not require personalisation these will be prepared for dispatch from our warehouse in 7-10 working days.

10.1.2. Personalised Orders

For orders that require personalisation and where they are wholly in stock they will be prepared for dispatch from our warehouse as follows:

Off Season (December – April)

Print only: 3-4 weeks
Embroidery only: 1-2 weeks
Print & Embroidery: 4-5 weeks

Please note times stated above do not include our Christmas closure dates which are from 21st December to 2nd January

Peak Season (May – November)

Printing only: 6 weeks
Embroidery only: 2-3 weeks
Print & Embroidery: up to 8 weeks

For any orders that contain products that are not stocked and require personalisation these will be prepared for dispatch from our warehouse as follows: (please note these timelines vary by Brand, please get in touch for a more accurate timeline)

Off Season (December – April)

Printing only: 4-5 weeks
Embroidery only: 2-3 weeks
Print & Embroidery: 5-6 weeks

Please note times stated above do not include our Christmas closure dates which are from 21st December to 2nd January

Peak Season (May – November)

Printing only: 6 weeks
Embroidery only: 3-4 weeks
Print & Embroidery: up to 8 weeks

The above stated timelines are a guide only. Where there are issues beyond our control this could result in delays to the above dispatch times. Our customer services team will endeavor to communicate any delays.  

10.1.3 Express Service

Our Express Service is for printed personalised product only and is exclusively available through our sales team. You will need to  provide the sales team with the required information for an accurate quotation for cost of service. The service will guarantee processing and dispatch time within 3-5 working days, from the point that the technical document detailing customisation to garments has been approved by customer signature and emailed by return. The Express Service can only be used for products that are in stock, in our distribution centre and that are available for immediate print processing and dispatch. 

Our Express Service lead times are for processing and dispatch ONLY. They do not include courier lead times. We cannot be held responsible for third party delays.  Where there are issues beyond our control that could result in delays to the Express Service dispatch times, our customer services team will endeavor to communicate any delays as soon as possible.   

Please note during peak season (May-November) the current lead times stated can change. Using the Express Service will guarantee processing and dispatch within 3-5 working days. 

All other T&Cs apply to our Express Service. 

 10.2. Shipping

All orders will be shipped in a single consignment. Please be aware that this may cause delays to dispatch times. Such delays are as a result of, but not limited to, delays by the brands dispatching goods to us, and in peak periods delays in the Print & Embroidery Lab due to the volume of orders we receive. If you require part of your order to be shipped in advance of the delayed products then please contact our customer service team via telephone 0116 262 7332 or email sales@kitking.co.uk. Please be aware that additional shipping fees for splitting an order for delivery will apply.

10.3. UK Delivery 

For delivery in the UK we currently offer a next day service via DPD only. Please note that the next day service does not include the dispatch times from our warehouse stated above.

10.4. International Delivery

For international deliveries we can only provide a price on application. Please contact our sales team via email sales@kitking.co.uk and/or telephone 0116 262 7332

10.5. Customs Duties & Tax Disclaimer
When sending goods across international borders, goods maybe subject to duties and taxes as determined by customs in the destination country.

For customers purchasing from our website for delivery internationally please be aware that the customs charges for products bought may be levied by your local government. 

You’ll be contacted by your local courier or postal service company explaining how to pay any duties and taxes for dealing with customs. 

As duties and tax charges are not assessed until the shipment enters the destination country, we cannot be held responsible for these additional charges as they are directly attributable to you as the importer of the goods.

10.5.1. Brexit Update: Deliveries to the EU

As of Jan 1 2021, in line with new export rules, KITKING will no longer charge VAT on orders delivered to EU countries. Any VAT, handling fees (and duty for orders over the value of €150) due will be determined by and payable to Customs in the destination country.

We cannot be held responsible for any additional charges as they are directly attributable to you as the importer of the goods and only determined at the point goods enter the destination country.

10.6. Non-Delivery

10.6.1. UK

If your parcel has not arrived within 7 days of receiving a dispatch notification please contact us via email sales@kitking.co.uk or telephone 0116 262 7332.

10.6.2. International

You will receive a dispatch notification which will state the service we have used to dispatch your parcel and the shipping time. If you have not received the parcel 7 days after the latest shipping time stated please contact us via email sales@kitking.co.uk or telephone +44 116 262 7332.

11. PAYMENT 

We accept all major credit and debit cards. Payment in full will be taken at the point you complete your order on the website, via phone call. All payments will be processed by our secure third party payment provider. We will not hold or have access to any of your sensitive payment information. This will be handled by our payment provider.

The information we collect relating to your order will only be used to process your order and in accordance with the Data Protection Act 1998.

If you would like to pay via bank transfer you will be able to select this method of payment at the checkout. You will then receive an email with our bank details and instructions on how to make payment. Please be aware that where a bank transfer has been made, we will only start processing your order 5 working days after payment has been received into our bank account. 

We do not accept cash or cheques.

 11.1. Credit

Any request for credit must be made in writing to sales@kitking.co.uk. Any approval will be given in writing by our accounts team. Standard Credit Terms are 30 days except where agreed otherwise. All goods supplied on credit will remain the property of KITKING Ltd until all outstanding amounts have been paid in full. Any overdue payments will be subject to interest at 3% above the Bank Of England base rate for each day the debt remains outstanding.

12. RETURNS & REFUNDS

There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order please complete our online returns form in the first instance.

Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see 12.2. for further information on our returns and exchange procedure.

12.1. Restocking fees

The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. The following Brands do not automatically accept returns:  Nike, Adidas, Puma, Stanno, Pro Star, Errea, Macron, Givova, Mitre, Umbro, Zeus Sports, Joma and Hummel. Where a return is accepted by the brand the customer is liable to pay any restocking fee associated with the return. You will be notified of the restocking fee at the time your order is authorised to be returned. The restocking fee will be automatically deducted from your refund once the goods have been received back.

 12.2. Returns & Exchange Procedure

Once accepted for return you will be issued with a returns authorisation number which you must include when returning your goods to us. Customers must ensure goods are back with us within within 14 working days of receiving our returns authorisation number. All goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded. Any items that are received after this time period will be subject to an administrative charge of £25 which will be automatically deducted from any refund issued.

Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number.  Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded.

For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.

12.3 Returns & Exchange Costs

Except where the return is required as a result of our error, all returns and exchanges are at the cost of the Customer. The Customer has sole responsibility for ensuring goods are returned to us. We encourage all customers to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. It is strongly advised that you get a proof of posting certificate. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.

 12.4. Personalised Goods

Orders for personalised Goods cannot be returned, exchanged or cancelled.

Where an item has been personalised incorrectly as a result of our error we will collect and rectify the error. 

Where an item has been personalised incorrectly as a result of the customer's error, including but not limited to, a failure to: enter the information correctly via our website, send information correctly on email, review and notify incorrect information on the Technical Pack which the customer is required to sign subsequent to placing their order for personalisation, the following charges will apply:

Print Errors:

• £10 per print per item for the removal of incorrect print
• Up to £4.00 per item for re print. Charges will be made according to the print required.
• Cost of replacement product where print removal causes damage to garment. Please be aware that in some instances the chemicals required to remove the incorrect print can cause slight discolouration to the garment. Whilst our teams do everything they can to avoid this, on some items this result is inevitable and, where the new print does not cover this or you are not happy with the result, there will be a cost to replace the damaged product.

Embroidery Errors:

• Cost of replacement product. Unfortunately, we cannot remove and rectify incorrect embroidery and therefore we will need replace the product.
• Up to £6.00 for new embroidery. Charges will be made according to the embroidery required.

In addition to the above there will also be a £25 handling and shipping charge for correcting personalisation due to a customer error.

12.5. Refunds Policy

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item or cancellation. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.

Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made. Please note that it can take a few days for your refund to show on your bank / card statement.

12.6 Credit On Account

The Company reserves the right to issue a credit on your account. The amounts shown on the credit note are in £GBP and can be redeemed through the purchase of goods from the Company only. If upon redeeming your credit note, the cost payable for the purchased goods exceeds the credit note value, you will need to pay the difference.

12.6.1 Expiry Date

A credit on account issued by KitKing Ltd is valid for 12 months from the date of issue as noted on the provided credit note . It is the Customer’s responsibility to redeem the value placed on the credit note within that time frame. The Company is unable to extend credit notes beyond the expiry date. Expired credit notes cannot be used for purchases or otherwise redeemed.

12.6.2

The Customer as the receiver of credit note is responsible for the safety and use of the credit note. The company will not be held responsible for lost or stolen or damaged credit notes. KitKing Ltd credit notes are to be treated like cash; defaced, altered, lost or stolen credit notes will not be replaced, refunded or redeemed.

13. Order Errors

In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email sales@kitking.co.uk or the contact form on the website www.kitking.co.uk. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you unless agreed otherwise. Where it is agreed that the Customer is to return the goods, you must get a proof of posting certificate. No refunds, exchanges, or replacements will be made for items returned, but not received by us if no proof of posting was obtained.

14. THE “WE WON’T BE BEATEN ON PRICE” PROMISE (the Promise)

This Promise to match and/or undercut competitor prices is at the discretion of the Company. As such the Company reserves the right not to match and/or undercut competitor prices. In order qualify for the Promise the Customer will need to provide proof of a current and valid competitor’s quote showing competitor's details and date of the quote. Quotes that are expired or older than 1 month will not be considered.  The promise applies to current items from the main brands. The Company does not promise to beat special offers or clearance prices that competitors may from time to time advertise.

Any Promise offered is valid for 30 days

15. CUSTOMER SERVICES & COMPLAINTS HANDLING  

Our Customer Services team are here to help so please get in touch via email sales@kitking.co.uk, telephone 0116 262 7332 or through the contact form on the website www.kitking.co.uk.

15.1. Complaints

Here at KITKING Limited we strive to offer a good customer service experience, however if you do have a complaint please contact us in the first instance via email sales@kitking.co.uk or telephone 0116 262 7332, in order that we can try to resolve any issues.

16. JURISDICTION 

These Terms & Conditions and any contract for sale shall be governed by the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the English courts.

17. Christmas Deadline
For orders received by midnight on Friday 15th November 2024 Kitking will endeavor to ship goods by Monday 23rd December. We cannot guarantee orders to be delivered by 24th December 2024 where there are circumstances out of out control including but not limited to items are not in stock in our distribution centre, delays from brands supplying goods and where customers fail to provide the information required by our teams to process the orders in a timely manner.